We understand how important it is to deliver the order to you as soon as possible, and our goal is to ship within 5/7 working days. However, please note that during major holidays and special events, delivery may encounter delays
Please note that when transporting dangerous goods, incense is transported through a dedicated route, separate from the incense burner.
Please note that the courier is always responsible for delivering packages. If the package is deemed to have been delivered by a courier company but has not yet been received by the customer, it is the responsibility of the customer to take necessary measures to ensure the correct delivery of the goods.
Some of our products are classified as sensitive products (white powder and gray powder). In order to send these items, we must receive a lot of training on packaging and transportation of these goods to comply with government import and export safety regulations. We are pleased to announce that we can ship our products to most countries around the world.
After the order is issued, transportation is the sole responsibility of the third-party logistics company. The ownership of the products at this stage belongs entirely to the buyer, so all relevant responsibilities and risks during transportation are borne by the buyer
If you have any questions about transportation, please contact info@uteavic.com Order
Processing time: 5/7 working days
Transportation time: 10/15 working days
Each order can be tracked through a tracking number.
If you are not at home during delivery, the courier will retry the second delivery on the next working day. If you are also not at home the next day, please contact us.
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