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We will cancel the order within 2 hours after accepting the purchase. Your order will be cancelled and refunded according to your original payment method. After 2 hours, all pre ordered items are immediately put into production and inventory styles are processed for shipment. Afterwards, we are unable to provide any type of refund/cancellation.
Please note that if the order has already been shipped, we will not be able to cancel the order.
Return/Exchange:
After receiving our facility, please allow our team a maximum of 7-14 working days to process it. At present, our return volume is high and our work is fast and efficient. We appreciate your support, understanding, and patience!
30 day unconditional refund guarantee for unopened and unused products
If for some reason you do not want the product within 30 days after receiving it, you can also contact us to request a return and refund. Please note that in this case, the return shipping fee is the responsibility of the customer and cannot be refunded.
The product must be returned in unused and unopened original packaging to qualify for a product refund.
Please note that the return shipping fee is non refundable, and returned products must be unopened and unused in order to be refunded.
Return:
For international orders, you can send the order back to TEAVIL and you will receive a refund minus shipping costs.
You will only receive a refund after we receive the product and inspect its condition
Returns must be shipped within 14 days after the order is delivered. Please attach your order number as a reference.
Please note that our refund does not include shipping costs.
We provide a 14 day refund guarantee upon receiving the product to ensure you have the best experience.
If you are not satisfied with the article, please contact us immediately and we will solve your problem!
14 days after receiving the goods, we do not accept returns, so please contact us as soon as possible. If you have any requests, you will receive a refund or exchange!
Return shipping cost
The shipping and related expenses of the returned goods shall be borne by the customer.
What if the item I receive is defective/incorrect/damaged?
If you receive defective, incorrect, and/or damaged goods, please contact us within 14 days of receiving the order. Please remember to attach your order number, item photo, and all reference materials related to receiving the package. Based on our refund guarantee, we will do our best to resolve the issue as soon as possible!
Please note that for all damaged orders, we will ship new products at our own expense, otherwise you can choose a full refund or coupon on our website.
How can I change or cancel my order?
If you would like to modify the order, please contact us as soon as possible: info@uteavic.ntesmail.com.UTEAVIC reserves the right to comply with European Directive 2011/83/EU regarding returns and refunds. Orders to be refunded must be received and/or returned to our warehouse within 14 days of receiving the product. The return shipping cost is borne by the customer who must send the goods to our warehouse.
If you want to return or receive a refund, please remember to include the order number and the changes you want to make in the email, and you will always receive confirmation of the action via email. Orders that have been packaged, shipped, or not yet received cannot be modified or cancelled before receipt.
Thank you for your understanding.